Frequently Asked Questions
Please see our FAQs below. Still have a question? Contact Us
Where do you currently ship to?
We currently ship within the UK and Ireland. We are working on expanding across Europe and other countries. If you are outside the UK please Contact Us.
Where are your products made?
All our products are hand poured in England.
How long will my product take to be dispatched?
We aim to dispatch all products within 3 working days maximum. During busy periods this may increase but we will notify you of this before purchase. You can find out more information about our shipping policies on our shipping and returns page here.
Can I use Kilimanjaro Refills with any candle container?
NO! Our refills are ONLY made to fit our jars.
How many times should I use my refill glass?
We recommend that you use same jar up to 3 times.
Can I burn your refill outside the vessel?
PLEASE BE ADVICED our refills ARE NOT to be used as pillar candles. This poses a fire risk and may cause havoc in your house.
Are your products recyclable?
All our candle jars and made from glass and we highly recommend that once you use your jars to the maximum, you repurpose our jars, e.g. makeup brush holders/ toothbrush holders, mini planter, Q-tip jars etc.
All our soaps and lotion bottles are made from glass with a stainlesssteel pump, which are refillable bottles for anyone looking to reduce use of plastic and adding style to their home.
Our Soaps & Lotion refillable bottles are made from glass and they are perfect containers for everything from soaps & lotions to diffuser oils.
